1. Acceptance of Terms By accessing and using the services provided by Shenvia ("Company," "we," or "us"), you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, you must not use our services.
2. Description of Service Shenvia provides marketing automation software, CRM tools, and lead generation services (collectively, the "Service"). We grant you a non-exclusive, non-transferable license to use the Service for your internal business operations.
3. User Obligations & Compliance You agree to use the Service in compliance with all applicable laws, including the Telephone Consumer Protection Act (TCPA).
Strict No-Spam Policy: You may not use our platform to send unsolicited SMS or Email messages.
Consent: You warrant that all contacts imported into Shenvia have given explicit prior consent to receive communications from you.
Violation: We reserve the right to immediately terminate any account found violating SMS/Email compliance rules without refund.
4. Fees and Payment
4.1 Subscriptions: Services are billed on a recurring monthly basis.
4.2 No Refunds: Payments are non-refundable. You may cancel your subscription at any time by contacting [email protected]; cancellation will take effect at the end of the current billing cycle.
4.3 Waiver of Right to Chargeback: You acknowledge that Shenvia provides digital services and software access which are non-tangible and irrevocable. Therefore, you explicitly waive your right to initiate a chargeback or dispute with your credit card issuer or bank for any reason. If you are unhappy with the Service, you must follow the cancellation procedures outlined in Section 4.2. Any chargeback initiated by you will be considered a breach of this Agreement, and we reserve the right to report such incidents to credit reporting bureaus and collections agencies.
5. Limitation of Liability
5.1 General Liability: To the maximum extent permitted by law, Shenvia shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities, arising out of the use or inability to use the Service.
5.2 Third-Party Platform Reliance: The Service is built upon third-party infrastructure (including but not limited to HighLevel, Twilio, and Mailgun). Shenvia is not responsible for performance issues, outages, data loss, or service interruptions caused by these third-party providers. While we will make commercially reasonable efforts to restore access, we do not guarantee 100% uptime and are not liable for any business losses resulting from platform downtime.
6. Termination We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the Service, us, or third parties, or for any other reason.
7. AI & Automation Disclaimer Our Service includes tools powered by Artificial Intelligence (AI). You acknowledge that AI technologies may occasionally generate incorrect, offensive, or misleading output ("Hallucinations"). You agree that Shenvia is not liable for any communications sent by your AI agents. It is your sole responsibility to monitor, review, and train your AI agents to ensure accuracy. You agree to indemnify Shenvia against any claims arising from your use of AI-generated content.
8. Governing Law & Dispute Resolution This Agreement shall be governed by the laws of the State of Wyoming, USA, without regard to its conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively through binding arbitration conducted online via video conference, rather than in court. You explicitly waive any right to a jury trial or to participate in a class action lawsuit.
9. Contact Information If you have any questions about these Terms, please contact us at: Email: [email protected]
