Welcome to Shenvia. We are committed to protecting the privacy and security of the data we collect, use, and share. This Privacy Policy ("Policy") outlines the policies and procedures of Shenvia ("we," "us," or "our") regarding the collection, use, disclosure, and protection of your information.
This Policy applies to information we collect when you use our website, Shenvia.com (the "Site"), and the marketing, analytics, and reputation management services we provide (collectively, the "Services").
By accessing our Site or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with its terms.
2. Our Role: Data Controller vs. Data Processor
It is important to understand our role concerning your data:
As a Data Controller: When we collect information directly from you through our Site (e.g., when you fill out our contact form or schedule a consultation), we act as the "data controller." We are responsible for deciding how and why your personal information is processed.
As a Data Processor: When we handle the data of your customers on your behalf to provide our Services (e.g., sending review request emails to your customer lists), we act as the "data processor," and you (our client) are the data controller. In these cases, we process data based on your instructions and our contractual agreement.
3. Information We Collect
We collect various types of information to provide and improve our Services effectively.
a) Information You Provide Directly
Identity & Contact Data: First name, last name, email address, phone number, physical address.
Business Data: Company name, job title, website URL.
Financial Data: Payment information required for processing transactions. Note: This is typically processed directly by our third-party payment processors, and we do not store full credit card numbers.
Communications: Any information you provide when you contact us for support, provide feedback, or otherwise communicate with us.
b) Information We Collect Automatically (Usage Data)
Log and Device Information: We automatically collect log information when you use our Site, including your Internet Protocol (IP) address, browser type and version, device type, operating system, and unique device identifiers.
Usage Information: We collect information about your activity on our Site, such as the pages you visit, the time and date of your visit, the time spent on those pages, referring URLs, and other diagnostic data.
c) Information from Tracking Technologies (Cookies) We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site. This helps us understand user behavior, administer the website, remember user preferences, and gather demographic information. You can control the use of cookies at the individual browser level.
4. Legal Basis for Processing Personal Data
We process your Personal Data based on the following legal grounds, in compliance with regulations like the GDPR:
Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Contract: Where the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legitimate Interests: Where the processing is necessary for our legitimate interests (e.g., for running our business, providing administration and IT services, and for network security), unless there is a good reason to protect your personal data which overrides those legitimate interests.
Legal Obligation: Where the processing is necessary for us to comply with the law.
5. How We Use Your Data
Shenvia uses the collected data for a wide range of purposes:
Service Delivery: To provide, operate, and maintain our Services, including managing your account and providing platform access.
Client Relationship Management: To manage our relationship with you, including sending administrative information, providing customer support, and responding to inquiries.
Service Improvement & Analytics: To gather analysis or valuable information so that we can improve our Services, website, and marketing strategies.
Marketing & Communications: To send you marketing communications, special offers, and news about our services that may be of interest to you. You can opt-out of receiving these at any time.
Security & Compliance: To monitor the usage of our Services and to detect, prevent, and address technical issues, fraud, or security risks, and to enforce our terms and policies.
6. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Policy. We will retain and use your data to the extent necessary to comply with our legal obligations (e.g., for tax and accounting purposes), resolve disputes, and enforce our legal agreements.
7. Disclosure and Transfer of Data
a) Third-Party Service Providers We may share your data with third-party vendors and service providers who perform services on our behalf. These may include:
Payment Processors for billing.
Cloud Hosting Providers for data storage.
Analytics Providers (e.g., Google Analytics) to understand our website traffic.
Email Service Providers for sending communications. These providers are contractually obligated to safeguard your data and are not permitted to use it for any other purpose.
b) Legal Requirements & Business Transfers We may disclose your data if required by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or in connection with a business transaction such as a merger or acquisition.
c) International Transfers Your information may be transferred to — and maintained on — computers located outside of your country where data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and that appropriate safeguards are in place.
8. Your Data Protection Rights
Depending on your location, you may have certain rights under applicable data protection laws (such as GDPR or CCPA). These may include:
The right to access, update, or delete the information we have on you.
The right of rectification to correct any inaccurate or incomplete data.
The right to object to processing of your personal data.
The right of data portability to receive a copy of your data in a structured, machine-readable format.
The right to withdraw consent at any time where we relied on your consent to process your information.
To exercise any of these rights, please contact us.
9. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
10. Children's Privacy
Our Services are not intended for and do not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
